Commentaire
On behalf of EDF EN Canada, I would like to submit the following comments:
•EDF EN is supportive of all measures that provide protection to consumers;
•EDF EN recommends that additional clarity be provided within the regulation to ensure consistent interpretation of the regulation by both consumers and retailers. For example, if a consumer complains about a cancellation fee because it “was not clearly disclosed in the contract”, what is the mechanism for determining if the contract was “clear” or “not clear”? Will any guidelines be provided to industry regarding interpretation of this regulation?
[Original Comment ID: 212003]
Soumis le 15 février 2018 4:27 PM
Commentaire sur
Modifications proposées au Règlement de l'Ontario 389/10 (General) en vertu de la Loi de 2010 sur la protection des consommateurs d'énergie
Numéro du REO
013-1915
Identifiant (ID) du commentaire
2782
Commentaire fait au nom
Statut du commentaire